All returns must receive a Returned Goods Authorization Number (RGA#) before sending the item back. This number must be clearly marked on the outside of the returned package. You may return parts and whole goods within 14 days of the purchase date without a restocking fee if in new, sellable condition (original factory package, unused, unmarked). After 14 days, returned goods are subject to a 15% restocking fee, after 30 days contact our sales dept. If determined that the goods were shipped to you in error, we will absorb the return freight, otherwise, all returns must be shipped prepaid. Non-stock special-orders may not be returned.