Order FAQ

Go to:

Receive Quote Prior to Order
See Shipping Totals
Change, Modify or Cancel an Order
Cancel Item on Backorder
Return Policy
Payment Terms
Warranty & Claims
Finance Charges

Can I receive a quote before I place an order?

Yes you can! To request a quote, please contact us by phone, email or by using our contact us form.

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How can I see shipping totals for my orders?

You must first log-in to your account. After you've accessed your account you can then navigate to the "Recent Invoices" section of your account. Here you'll see a list of all recent invoices (these are orders that have been processed and shipped).

  • Click on the "Invoice #" on the left side of the table to show you the details of that invoice.
  • Located at the bottom of this invoice are your shipping charges.

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Can I change, modify or cancel an order once it's been completed?

Changes, additions, and cancellations to completed orders are processed on a case by case basis. Please use our online contact form to e-mail us with all the information about the order you would like to change. If you require a faster response please call us at 800-362-6951. In most cases, if your order has shipped and process, we will not be able to make changes to your order.

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Can I cancel an item on back order?

If you would like to cancel an item on backorder, Please use our online contact form to e-mail us. Please include your order number, any details, and instructions approving our team to cancel the item on backorder. Once we receive your submission, we will cancel the item on backorder. We will also notify you over e-mail with details the cancellation.

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What is our return policy?

All items must have a pre-authorized Returned Goods Authorization Number (RGA#) before shipment. This number must be clearly marked on the outside of the returned package. You may return parts and whole goods within 14 days of the purchase date without a restocking fee if in new, sellable condition (original factory package, unused, unmarked). After 14 days, returned goods are subject to a 15% restocking fee, after 30 days contact our sales dept. If determined that the goods were shipped to you in error, we will absorb the return freight, otherwise all returns must be shipped prepaid. Non-stock special-orders may not be returned.

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What are my payment terms?

Our terms are net 30 from date of invoice, unless otherwise stated. Past due invoices are subject to finance charges.

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How do I handle a warranty claim?

If you have new equipment that needs warranty repair (damaged in transit, or not working properly), you can repair it under warranty, or return it to us, and we will repair it under warranty. We will not exchange new equipment for defective models. We expect our customers to process all defects as warranties. Replacement parts from new equipment must reference the model number and serial number. Upon receipt of defective parts we will issue you credit in accordance with factory guidelines.

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Does PHP have finance charges?

We charge a late fee of 1-1/2% per month on overdue invoices.

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